RETURNS:

  • Returns can only be accepted if the packaging is intact and the product has not be worn.

As all of our underwear is designed to be worn around your most intimate areas, we are only able to process unwanted exchanges or returns on completely unworn pieces, within 28 days, with all original labels and packaging intact.

 

  • Faulty or Damaged items have a 28 day return window. Please contact us (with photos of the issue) straight away so we can arrange a solution. 
  • A free return label will be generated upon approval of your return of a damaged or faulty item. Please do not return without contacting us prior as this may affect the return process. 
  • A processing fee will apply for returning unwanted items.
  • We can’t guarantee that a replacement item will still be available by the time an exchange is processed and in this case a refund or voucher will be issued instead. Depending on the customers preference. 
  • Please allow 7 working days to process a replacement/exchange or refund to be completed. 
  • All refunds will be processed to the original customers payment details. If you are returning a gift the buyer will be notified. 
  • Items must be returned in exactly the same condition as they were received in order for us to process a refund or to exchange. Make sure that you remember to include all relevant details with the package, including:

Your name, address, reason for return, details of the size / product you would like in exchange or the payment method that we can refund to.

 

UK deliveries

  • Delivery is free on all UK orders over £100.

    • There is a delivery charge of £5.00 for orders under £100.

    International deliveries

  • Delivery is free on all orders above £250.

    • DHL delivery fees for orders under £250 are calculated at checkout. 

     

    Please note:

    • Moot are not liable for any taxes and duties that can be applied to International orders.
    • Orders to Russia are subject to a longer delivery time due to strict custom clearance procedures.