Can I return or exchange an item?

As all of our underwear is designed to be worn around your most intimate areas, we are only able to process unwanted exchanges or returns on completely unworn pieces, within 28 days, with all original labels and packaging intact.

We cannot accept unwanted, worn items under any circumstances.

In the extremely rare case of an item being faulty, please contact us in order to arrange return and refunding.

We can’t guarantee that a replacement item will still be available by the time an exchange is processed and in this case a refund will be issued instead.

Please allow up to 7 days from the date of us receiving a return for the exchange or refund to be made.

But in all cases, please do call us and have a chat - we really want to help you!