As all of our lingerie is designed to be worn around your most intimate areas, we are only able to process unwanted exchanges or returns on completely unworn pieces, within 28 days, with all original labels and packaging intact.
We cannot accept unwanted, worn items under any circumstances.
In the extremely rare case of an item being faulty, please contact us in order to arrange return and refunding.
We can’t guarantee that a replacement item will still be available by the time an exchange is processed and in this case a refund will be issued instead.
Please allow up to 7 days from the date of us receiving a return for the exchange or refund to be made.
IMPORT DUTY CHARGES ON INTERNATIONAL ORDERS
n the event of an order being returned to us due to import taxes being refused or declined, we reserve the right to withhold the shipping element of any refund issued. If a second attempt to dispatch the order is requested, we will need to take a second shipping payment to do so. Bespoke orders returned to us due to non payment of customs tariffs cannot be refunded and will need to be resent with a second shipping payment made to enable us to do so.